Job Opportunities

Position: Front Desk Associate

Reports to: Operations Manager
Application Deadline: August 14, 2017

SUMMARY DESCRIPTION:

The Mark Morris Dance Center, home of the world-renowned Mark Morris Dance Group (MMDG) and located in the thriving Brooklyn Cultural District, is seeking a Front Desk Associate. This is a part-time, 20-25 hour per week position reporting to the Operations Manager.

The Front Desk Associate's primary responsibility is overseeing the Front Desk of the Dance Center, a vibrant hub serving over 4,000 visitors each week. This position is the first point of contact for all incoming calls and visitors, providing information about The School, Dance Center, Dance Group, Studio Rental, Wellness Center, and Community Education programs.  The Front Desk Associate serves as a representative of MMDG and plays an essential role within the organization.

A successful candidate will be personable, patient, and able to operate and respond in a rapid-fire environment while maintaining a high standard of customer service to all MMDG constituents. MMDG is looking for someone who is a great communicator and complements the hard-working, friendly, and supportive environment at the Dance Center.

Responsibilities include but are not limited to:

Dance Center

  • Communicate information on all MMDG programs, classes, and services to visitors.
  • Answer MMDG telephone line and route calls as necessary, troubleshooting visitor requests.
  • Maintain Dance Center visitor sign-in log for all vendors, renters, staff guests, and Wellness Center clients.
  • Serve as a liaison between students, renters, and administrative staff.
  • Maintain proper appearance of the front desk area, including inventory of brochures and other printed materials.
  • Supervise Work/Study and assist with training.
  • Accept incoming mail and packages to the Dance Center.
  • Serve as a Fire Guard for the Dance Center.
  • Open and close the building.

Rental

  • Oversee studio rental check-in using EMS event management software.
  • Support Rental Manager in booking rehearsal space, building rental invoices, and processing payments.
  • Assist with the needs of studio renters (climate control, accessories, keys).

Education

  • Supervise adult class sign in.
  • Respond to inquiries and process registrations for Children/Teen and Adult classes.

Qualifications

  • Comfortable working in a fast-paced environment.
  • Interest in working with our Dance Center community (children, adults, and seniors—from 2 to 92 years old).
  • Proficiency with MS Office; experience with scheduling and POS software a plus.
  • Ability to act with diplomacy and patience under pressure.
  • Presents oneself in a mature, polished, polite, friendly manner.
  • Willing to complete Fire Guard Certification test and basic first aid/CPR training.
  • Superb attention to detail and time management skills.
  • Excellent written and verbal communication skills (English); second language is a plus.
  • Ability to act responsibly, reliably, and efficiently within an office environment.
  • Two+  years of customer service and administrative experience preferred.

Schedule:

  • 4-5 shifts per week, Monday-Saturday, to be determined based on current schedule and availability
  • May be asked to flex schedule depending on other staffing needs at the Dance Center

Benefits and Compensation:

  • Hourly wage:  $12 per hour
  • Free dance classes at the Mark Morris Dance Center and access to the Wellness Center, MMDG’s exercise facility.
  • Staff discount on premium dancewear and MMDG merchandise in The Store.
  • Pre-tax deduction for commuter expenses up to $255 per month (current 2017 federal limit).


Applications must include:

  • Résumé outlining your education and professional experience.
  • Cover letter summarizing your relevant qualifications for this position, including availability (mornings, afternoons, evenings, Monday-Saturday).
  • Three professional references. References will not be contacted without your consent.
  • Indicate Front Desk Associate on the subject line of email or in body of cover letter.
  • Applications in electronic format preferred, and accepted at jobs@mmdg.org. Incomplete submissions will not be considered. No calls please. 

Apply

We are an Equal Opportunity Employer committed to a diverse workforce and do not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status.

Mark Morris Dance Center

3 Lafayette Avenue
Brooklyn, NY 11217-1415

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Phone: 718.624.8400
info@mmdg.org

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The mission of the Mark Morris Dance Group is to develop, promote, and sustain dance, music, and opera productions by Mark Morris and to serve as a cultural resource to engage and enrich the community.

Dance Center

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