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Job Opportunities

Position: IT Manager

Reports to: Chief Financial Officer
Application Deadline: Open Until Filled


SUMMARY DESCRIPTION:

The Mark Morris Dance Group, formed in 1980, is an 18-member dance company that tours domestically and internationally. Live music and community engagement are vital components of the Dance Group. It has toured with its own musicians, the MMDG Music Ensemble, since 1996. Through the organization’s Access/MMDG programming, it integrates opportunities for dance, music, talks, and education at its Brooklyn home, the Mark Morris Dance Center, as well as on tour around the world. The Dance Center, opened in 2001, also provides rehearsal space for the dance community, diverse dance and fitness offerings for adults, beginner to professional, and a school serving students ages 18 months to 18 years in its 7 fully-equipped dance studios. Dance Center expansion plans include adding 3 additional studios over the next 2 years.   

MMDG seeks an IT Manager that will be responsible for the management of IT across all of MMDG, the development of plans and new initiatives to continually evolve and improve our technology, and the oversight and responsibility for the day-to-day smooth operations of MMDG’s IT systems and support of its users. MMDG recently completed a comprehensive IT Assessment with outside counsel and has just completed an across-the-board infrastructure upgrade. This is the first time MMDG will have a full time resource on staff devoted to IT. The IT Manager will have the full support of a managed service provider during a transition phase and in some capacity moving forward to be determined based on the skills and strengths of the hired applicant. 


ESSENTIAL DUTIES:

Network Operations

  • Maintain a network including but not limited to: Windows 2012R2 server, Windows7 OS, VMware, POE switches, HP network printers, Epson color printer, 6 Lenovo laptops, Bitdefender Antivirus, 7 wireless access points (Aruba), 45 workstations, as well as all phone systems (Telrad Avanti) and lines of communication
  • Provide technical support for 25 full time staff; perform troubleshooting of email, security, server and workstation operating systems, backups, virus infections, printers, point of sale, videoconferencing (Skype for Business), wireless, and the latest audiovisual technology for the Dance Center’s programming and infrastructure
  • Managing the existing IT infrastructure, and ensuring its reliability and security
    • Procuring and administrating all related hardware, software licenses, etc
    • Working with colleagues across the organization to devise and implement system upgrades, in the context of a cohesive and forward-looking IT strategy
    • Responding speedily to any major system failures
  • Responsible for procurement, maintenance, upgrade, and replacement of desktop computers and peripheral equipment
  • Develop permissions and policies for all technology usage at the Dance Group
  • Develop and implement policies and procedures related to network hardware and software acquisition, use, support, security, and backup
  • Develop and execute procedures for backing up operating systems, applications and data (including CRMs) on the network. Maintain an appropriate backup procedure so that data is available in the event of an emergency
  • Maintain schematic diagram with layout and location of all equipment, including type and specifications of all cable, routers, switches, and other equipment
  • Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc. are documented, clean and operational at all times and that critical documentation is developed and maintained

Project Management and Strategy

  • Identify, recommend and implement technology strategy for MMDG
  • Responsible for budgeting and purchasing of all IT assets
  • Work with the Executive Director and Marketing Department to implement and maintain a Digital Archive Strategy for the Dance Group and ensure that it is adhered to going forward
  • Evaluate software applications/solutions requested and or required by departments to support the Dance Group's goals and objectives. Provide the necessary research on alternative software solutions that best meet the user’s requirements and the Dance Group’s budget in a timely manner. A first priority will be replacing existing online school registration software
  • Work with Facility Manager to procure and upgrade security technology including alarm systems and cameras
  • Stay abreast of the latest IT technology trends and emerging technology so as to serve as a trusted advisor to the organization

IT Support

  • Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
  • Develop and communicate standards for use, operations, and security of network, personal computers, and data
  • Communicate with other departments to report and resolve software, hardware, and operations problems
  • Consult with department managers to develop system solutions consistent with organizational objectives
  • Evaluate workflows that depend on technology for automation opportunities
  • Negotiate contracts with and coordinate activities of hardware, software, telecommunications, support, and training vendors

Databases / Applications

  • Provide application support for the Dance Center’s key applications which include Counterpoint POS system, Blackbaud Raisers Edge and Financial Edge databases, Microsoft SharePoint, One Note, and Office Suite Applications, EMS Event Management software, SQL Database and Digital Archival software
  • Document each application and create training materials for end users as needed. Train end users on the efficient use of each application so they become self-sufficient in the daily usage of these software solutions
  • Provide support to Database Administrator in the Development Department to ensure data integrity and data interfaces between software applications are working as designed 

QUALIFICATIONS

  • Good communication skills in dealing with colleagues and co-workers; willingness to be flexible in contributing to departmental goals and objectives--thinking "outside the box" and participating as a team member to advance the mission of the Dance Group and Dance Center
  • Familiarity with admission and retail point of sale systems is preferred (Blackbaud Raiser’s Edge and Financial Edge, Counterpoint, NCR, NRO)
  • Ability to take initiative, multi-task, and work graciously in an environment with multiple priorities
  • Tolerance for ambiguity
  • Creative and able to implement ideas, yet remain flexible
  • Service orientation and mentality
  • Experience within a not-for-profit cultural or membership based organization is highly desirable 

SKILLS:

  • Server - Windows 2012 R2
  • Active Directory
  • Azure Active Directory
  • SQL 2012
  • OS - Windows 7 x 64
  • Office365 Email and Hosted services
  • Networking experience with VoIP, Routers/Switches/Firewalls, etc (Sonicwall is a plus)
  • RRAS VPN
  • Audio/Video
  • Multi-funtion/Network Printer troubleshooting
  • Troubleshooting Laptops/Mobile Devices/Desktops etc.
  • PC and MAC environments

BENEFITS & COMPENSATION:

  • Salary commensurate with experience
  • Comprehensive benefits package includes: Employee Health and Life insurance covered 100%, Flexible Spending Plan, voluntary dental and vision coverage, 403(b) retirement plan, TransitChek
  • Free dance classes at the Mark Morris Dance Center and access to the Wellness Center, MMDG’s private exercise facility

Please provide the following as part of your application:

  • Résumé outlining your education and professional experience
  • Cover letter summarizing your relevant qualifications for this specific position.
  • Indicate IT Manager on the subject line of email and body of cover letter
  • Applications in electronic format accepted at jobs@mmdg.org

Apply

Incomplete submissions will not be considered.

Discalced, Inc is an equal opportunity employer. All Discalced, Inc. employment decisions are made without regard to race, color, national origin, age, sex, sexual orientation or preference, military status, religion, disability, marital status, citizenship, or any other category protected by law.

Mark Morris Dance Center

3 Lafayette Avenue
Brooklyn, NY 11217-1415

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Phone: 718.624.8400
info@mmdg.org

Visit the Dance Center

The mission of the Mark Morris Dance Group is to develop, promote, and sustain dance, music, and opera productions by Mark Morris and to serve as a cultural resource to engage and enrich the community.

Dance Center

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